Shipping Policy
Shipping Policy
At ErgoVault, we're committed to getting your order to you as quickly and reliably as possible. Below you'll find everything you need to know about how we handle shipping.
Free Shipping on All Orders
We offer free standard shipping on every order, with no minimum purchase required. You should never have to pay extra just to get the products you need delivered to your door.
Order Processing Time
All orders are processed within 1–3 business days after payment confirmation. Orders placed on weekends or public holidays will begin processing on the next business day. You will receive a confirmation email with your order details once your purchase is complete, and a second email with tracking information once your order has shipped.
Estimated Delivery Times
| Shipping Method | Estimated Delivery |
|---|---|
| Standard Shipping (Free) | 7–15 business days |
| Express Shipping | 5–10 business days |
Delivery estimates are from the date of shipment, not the order date. Actual transit times may vary due to carrier delays, customs processing, or high-volume periods.
Order Tracking
Every order includes shipment tracking. Once your order ships, you'll receive a tracking number by email. You can use this number to monitor your delivery status through the carrier's website or our order tracking page.
International Shipping
We ship internationally to most countries worldwide. International orders follow the same processing times as domestic orders. Please be aware that international shipments may be subject to customs fees, import duties, or taxes imposed by the destination country. These charges are the responsibility of the buyer and are not included in our pricing or shipping rates.
Shipping Delays
While we work hard to meet all estimated delivery windows, factors beyond our control — including carrier delays, weather events, or peak holiday seasons — may occasionally cause longer transit times. If your order has not arrived within the estimated window, please contact us at [use the contact form below] and we'll look into it immediately.