Privacy Policy

Last updated: January 1, 2025

ErgoVault ("we," "us," or "our") operates ergovault.com. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit or make a purchase from our store. Please read this policy carefully.

1. Information We Collect

When you visit or shop at ErgoVault, we may collect the following types of information:

Personal Identification Information: Name, email address, shipping and billing address, phone number
Payment Information: Credit card or payment details (processed securely via third-party payment processors — we do not store full payment card data)
Device & Usage Data: IP address, browser type, pages visited, referring URLs, and time spent on pages
Communications: Any messages or inquiries you send to our support team

2. How We Use Your Information

We use the information we collect to:

Process and fulfill your orders
Send order confirmations, shipping updates, and tracking information
Respond to customer service inquiries
Improve our website, products, and services
Send promotional communications (only where you have opted in)
Comply with legal obligations

3. Sharing Your Information

We do not sell, rent, or trade your personal information. We may share your information with trusted third parties only as necessary to operate our business, including:

Payment Processors: To securely handle payment transactions (e.g., Stripe, PayPal)
Shipping & Fulfillment Partners: To deliver your orders
Analytics Providers: To understand how visitors use our site (e.g., Google Analytics, with anonymized data)
Legal Authorities: Where required by law, court order, or to protect our rights

4. Cookies

Our website uses cookies and similar tracking technologies to enhance your browsing experience. Cookies help us remember your preferences, keep items in your cart, and understand how customers navigate our site. You may disable cookies through your browser settings, though some features of the site may not function properly as a result. By continuing to use our site, you consent to our use of cookies.

5. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements.

6. Your Rights (GDPR & CCPA)

Depending on your location, you may have the following rights regarding your personal data:

Right to Access: Request a copy of the personal information we hold about you
Right to Correction: Request correction of inaccurate data
Right to Deletion: Request deletion of your personal data ("right to be forgotten")
Right to Opt-Out: Opt out of marketing communications at any time
Right to Data Portability: Request a portable copy of your data

To exercise any of these rights, contact us at [use the contact form below]. We will respond within 30 days.

California residents may also submit requests under the California Consumer Privacy Act (CCPA). We do not sell personal information to third parties.

7. Data Security

We implement industry-standard security measures to protect your personal information, including SSL encryption on all pages and secure, limited access to our internal systems. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

8. Third-Party Links

Our site may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their policies independently.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically.

10. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us at [use the contact form below].